Effective Date: 15th February, 2026

At Rayhans, customer satisfaction is our priority. We take pride in delivering premium fashion accessories and jewelry that meet high standards of craftsmanship and quality.

If your purchase does not meet your expectations due to a size or quality issue, we are here to assist you through our replacement policy.

1. Replacement Eligibility

We offer replacement only under the following conditions:

• The item has a size issue
• The item has a quality-related concern
• The product does not meet reasonable expectations based on its description

To be eligible for a replacement:

• You must request the replacement within 3 (three) days of receiving the package.
• The item must be unused, unworn, and undamaged.
• The item must be returned in its original packaging, including all tags, boxes, and protective materials.

Requests made after 3 days of delivery will not be accepted.

2. No Refund Policy

Rayhans does not offer refunds under any circumstances.

We strictly provide product replacements only. Once a purchase is completed, it is considered final and non-refundable.

3. Replacement Process

To request a replacement:

1. Contact our support team within 3 days of receiving your order.
2. Provide:
   • Your order number
   • Clear photos of the product (if related to quality concerns)
   • A brief explanation of the issue

Once your request is reviewed and approved:

• You will receive instructions for returning the item.
• After we receive and inspect the product, we will dispatch the replacement unit.

4. Delivery Charges for Replacement

Customers are responsible for the delivery charge of the replacement shipment.

This means:

• The original purchase shipping cost (if any) remains non-refundable.
• The customer must pay the shipping fee for the new delivery of the replaced unit.

Replacement processing will begin after confirmation of the delivery charge payment.

5. Items Not Eligible for Replacement

We reserve the right to reject replacement requests if:

• The product shows signs of use, damage, or alteration.
• The item is not returned in original packaging.
• The request is made after the 3-day eligibility period.
• The issue is caused by mishandling after delivery.

6. Inspection & Approval

All returned products undergo a quality inspection before approval of replacement.
Rayhans reserves the right to make the final decision regarding replacement eligibility.

7. Contact Information

For replacement requests or assistance, please contact our customer support team:

Email: support@rayhans.store

We appreciate your trust in Rayhans and remain committed to ensuring that every accessory you wear reflects elegance, quality, and confidence.